Our customer service plan simply is that it is all about YOU

August 26, 2020

First things first. At Martenson Family of Funeral Homes, we know you are going through a difficult time and we are in business to help you through it. We believe in communication and we will find what works best for your family to help you make the best decisions.

Kaizen is a Japanese term often used in workplaces that translates loosely to “constant small improvements”. This idea of continuous improvement is the fuel needed for our staff to provide the very best of care to you and your family.

We believe in four pillars of our business, transparency, honesty, dignity, and integrity.  Our values lead us to serve this and surrounding communities with the highest level of professionalism, ethics, and morality.

INTEGRITY: We hold ourselves to a strict ethical standard. We are open and honest in all that we do, providing compassion and understanding during a difficult part of life. Our professionalism comes with a strict moral compass, and we are proud of whom we are and whom we trust to represent Martenson Family of Funeral Homes.

DIGNITY: Our staff is committed to doing what is right. We understand the care of your loved one is your primary concern. We treat you and your family not only how we want, but how we expect to be treated when faced with the loss of a loved one.

HONESTY & TRUST: Our calling is to deliver faithful ministry to those in need of care and guidance. We could not carry out that calling without your trust. We gain your trust through our actions, service, and honesty.

TRANSPARENCY: We want to help you shine a light on a difficult subject. We pride ourselves on being transparent about everything we do.

We can answer questions about your existing funeral plans and pre-funded accounts. If your fund was set up through a different funeral home or provider and you are concerned about the account status, please contact us directly. Call us anytime at 734-671-5400.

WHY IT MATTERS: We are here as a trusted resource, if you have questions about any aspect of funeral service, cremation, burial, trust accounts, and anything else that may be related to the loss of a loved one or planning for your future. Whether it is a service in the Downriver area or even in another state; whether it is for yourself or a family member; whether it is in relation to Martenson Family of Funeral Homes or another funeral provider, want to help guide you through this difficult life stage.

Martenson Family of Funeral Homes knows that actions show true character of a company, and we are proud of our service and our commitment as a funeral home that keeps your best interests at heart, serving you with the integrity, dignity, honesty, and transparency you deserve. As always, we are here in your time of need to celebrate life’s stories and encourage faith.

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Creating Personalized Funeral Services

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Personalized Merchandise : Offering personalized merchandise can provide attendees with keepsakes that remind them of their loved one. Custom printed memorial bookmarks, candles, or photo books featuring cherished moments can serve as lasting mementos. You could also consider unique items like custom jewelry containing a portion of the deceased's ashes or engraved with their handwriting. Interactive Memory Stations : Setting up stations where attendees can share their favorite memories or write messages can foster a sense of community and shared remembrance. You could provide a memory tree where guests can hang notes or photos, or a digital photo booth to capture heartfelt moments and messages during the service. Unique Tributes : Consider incorporating elements that reflect the individual’s hobbies or achievements. For an avid gardener, you might hand out packets of their favorite seeds or plant a memorial tree. For a sports enthusiast, displaying memorabilia and encouraging guests to wear team colors can create a sense of unity and celebration. Digital Tributes : Embracing technology can add a modern touch to traditional services. Live streaming the service allows distant friends and family to participate. Creating a tribute website or social media page where people can share stories, photos, and condolences helps keep the memory alive long after the service. By thoughtfully incorporating these creative elements, you can craft a funeral service that truly honors the life and legacy of your loved one, providing solace and connection for all who attend.